TERMS + CONDITIONS

This website is owned and operated by HECTOR ROSE.

Throughout this site, use of the terms ‘we’, ‘us’ & ‘our’ refer to HECTOR ROSE.

All purchases made on this website are subject to the following terms and conditions. Please read them carefully prior to placing an order. By purchasing you indicate your understanding and agreement.

PRICING & PAYMENT

All prices on the HECTOR ROSE website are listed in Australian Dollars (AUD). You can view different currency prices on the website by changing the currency selector located in the header of the website. 

HECTOR ROSE reserves the right to change prices at any time.

Payment is accepted through PayPal. You do not need a PayPal account - just enter your credit card details into the PayPal gateway. 

For Australian orders, all pricing is listed in AUD and includes 10% GST.

Please note: if you live outside Australia, and have a foreign currency credit card, you will be charged the AUD amount at your provider's current exchange rates. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card company for their terms and conditions.

RETURNS - REFUNDS & EXCHANGES

RETURN CONDITIONS:
We want you to be happy with your purchase. If for any reason an item is not what you expected or you have simply changed your mind, it can be returned for a refund or exchange if the following conditions are met:

- The item(s) must be in original condition - unused with all packaging intact.
- We require proof of purchase.
- You must return the item(s) within 14 days of receipt.

Please note:
- As Art Prints are made to order, they are exempt from being returned or exchanged for change of mind. Please see Wall Print FAQs for more information.
- Until item(s) are received, HECTOR ROSE cannot take responsibility for them, therefore it is recommended you track and/or insure return shipping.

SHIPPING CHARGES:
- Return shipping charges are the responsibility of the customer.
- No shipping charges will be refunded.

HOW TO REFUND OR EXCHANGE YOUR ITEM(S):
1. Check that you can meet the RETURN conditions listed above.
2. Contact us at hello@hectorrose.com simply telling us which item(s) you want to refund or exchange and why. We will respond with next steps.

REFUNDS:
Once your return is received and inspected, we will send you an email notifying you if your refund has been approved. Once approved, your purchase will be refunded via your original method of payment within 5 business days. You will receive an email notification once this has been processed.
Please note: We do not offer refunds on SALE ITEMS.

EXCHANGES:
Once your return is received and inspected, we will send you an email notifying you if your exchange has been approved. Once approved, a credit to the value of the returned item(s) will be applied to your HECTOR ROSE Account within 5 business days. You will receive an email notification once this has been processed. Then, simply log into your HECTOR ROSE Account and place a new order. Your credited amount will be deducted from the total at checkout.

FAULTY ITEMS

All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty please contact us at hello@hectorrose.com and we will organise a replacement for you. Please note, faulty items are subject to the same conditions as Returns - Refunds & Exchanges above.

If we deem the product faulty, you will receive a replacement or a refund.

PRIVACY & SECURITY

HECTOR ROSE is committed to protecting your privacy. Any information we receive from you is used purely so we can process your order efficiently, or to communicate information you choose to receive. The type of information we collect about you includes: your name, address, phone number and email address. Under no circumstances will your information ever be shared or sold to a third party. All financial transactions are processed through PayPal or Shopify to ensure the highest level of security. HECTOR ROSE does not have access to any credit card numbers or bank details. 

COPYRIGHT

All content displayed on the www.hectorrose.com website is owned and controlled by HECTOR ROSE. This is inclusive of all rights and copyright. You may not modify, copy, reproduce, publish, license, create derivative works from or sell any information or work contained on this website without the prior written consent of HECTOR ROSE.