TERMS + CONDITIONS

This website is owned and operated by HECTOR ROSE.

Throughout this site, use of the terms ‘we’, ‘us’ & ‘our’ refer to HECTOR ROSE.

All purchases made on this website are subject to the following terms and conditions. Please read them carefully prior to placing an order as, in purchasing, you indicate your understanding and agreement.

PRICING & PAYMENT

All prices on the HECTOR ROSE website are listed in New Zealand Dollars (NZD). You can view different currency prices on the website by changing the currency selector located in the header of the website. You can choose NZD, AUD, USD, CND, EURO or GBP.  

HECTOR ROSE reserves the right to change prices at any time.

Payment is accepted through PayPal. You do not need a PayPal account - just enter your credit card details into the PayPal gateway. 

For New Zealand orders, all pricing is listed in NZD and includes 15% GST.

International orders will not incur GST, therefore this amount will be deducted from your order at checkout.

Please note: if you live outside New Zealand, and have a foreign currency credit card, you will be charged the NZD amount at your provider's current exchange rates. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card company for their terms and conditions.

RETURNS - REFUND & EXCHANGES

We want you to be happy with your purchase. If for any reason an item is not what you expected or you have simply changed your mind, it can be returned for a refund or exchange if the following conditions are met:

- The item(s) must be in original condition - unused with packaging intact.
- We require a receipt or proof of purchase.
- You must return the item(s) within 14 days of receipt.

 Please note:

- Wall Prints are exempt from being returned, as each print is made to order.
- Return shipping costs are the responsibility of the customer.
- Until item(s) are received, HECTOR ROSE cannot take responsibility for them, therefore it is recommended you track / insure return shipping.
- We do not accept returns on international orders. All orders shipped outside of New Zealand are final.

 How to make a return/exchange:

  1. Check that you can meet the RETURN conditions listed above.
  2. Contact us at hello@hectorrose.com simply telling us which item(s) you want to refund or exchange and why. We will respond with next steps.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Please note: We do not offer refunds on SALE ITEMS.
Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your exchange.
If you are approved, a credit to the value of returned item(s) will automatically be applied to your HECTOR ROSE Account. You will receive an email notifying you of this.
In order to complete your exchange, you will need to log into your account and place a new order. Your credited amount will be deducted from the total at checkout.

Shipping
Please note: you will be responsible for paying your own shipping costs for returning your item(s).
FAULTY ITEMS

All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty please contact us at hello@hectorrose.com and we will organise a replacement for you. Please note, faulty items are subject to the same conditions as Returns & Exchanges.

If we deem the product faulty, you will receive a replacement or a refund.

PRIVACY & SECURITY

HECTOR ROSE is committed to protecting your privacy. Any information we receive from you is used purely so we can process your order efficiently, or to communicate information you choose to receive. The type of information we collect about you includes: your name, address, phone number and email address. Under no circumstances will your information ever be shared or sold to a third party. All financial transactions are processed through PayPal to ensure the highest level of security. HECTOR ROSE does not have access to any credit card numbers or bank details. 

COPYRIGHT

All content displayed on the www.hectorrose.com website is owned and controlled by HECTOR ROSE. This is inclusive of all rights and copyright. You may not modify, copy, reproduce, publish, license, create derivative works from or sell any information or work contained on this website without the prior written consent of HECTOR ROSE.